In my area of the country, there used to be a southeast traveling rep from Equity, I think based out of the Orlando office. He would make the rounds at most Equity theatres every couple of years, meeting with members, meeting with the producer, and touring/inspecting the theatre. I met him at SETCs when he did an AEA seminar there. Equity, in their infinite wisdom, got rid of that job about five years ago, so now no one visits.
I agree, it was great not to have a faceless voice on the phone, but an actual person to talk with.