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« on: Mar 11, 2010, 01:11 am »
I ran into a confusing situation tonight. I'm currently on a TYA tour. My cast has told me that they feel they don't have enough information about our daily schedule.
Each night I email them the next morning's call time (email was their requested method, as I don't have unlimited texting and thus refuse to send 12 text messages nightly), that also includes the curtain times, which version of the show we are performing (we have two), and when we are taking the meal break (i.e. between shows, after load out, etc.). Now at our company meeting tonight they brought up the point that they feel they are not getting enough information. I pointed out that just this morning, despite the above mentioned items being in their daily email, I was asked by no less than 4 people whether we would be doing the long or short show. I was then told, "Well, we get those emails every night, it's hard to keep it straight sometimes."
I'm thinking "You can't process the amount of information I'm currently giving you, but you somehow want more?" I didn't even know how to respond to that without making it sound like I was calling them stupid. I'm not really even sure what more they want in terms of information for the day, and I don't think they did either, as it did seem to take them a moment to recover when I asked them if they were reading the entire email, since things like which version of the show and when the meal break is occurring are covered in each email.
They also said they realize I run things by the book, but they weren't entirely sure what all was in there, but somehow didn't seem to see that as being their fault. Is it wrong of me to assume they should know certain things that are covered in both the TYA rulebook and the company's Standard Operating Procedures that they all get a copy of and that is discussed with them at a set meeting during the rehearsal process?
Needless to say it was a very frustrating evening that ended with me completely dumbfounded as to where to go next with them.
Edited subject line-Rebbe