To be as vague as possible to protect the possibly innocent...
As we all network and chat with other SM's on here, we may make a "virtual" friend, meaning one we may never meet in person, but still can go to for advice, etc. Say your virtual friend is working in a theater that you are about to work in. You want to view their spaces and mention that to your friend, and that perhaps you should contact a member of Production Management to do so. Your new friend says that you don't need to contact Production Management, since they are already in the theater and the theater's spaces - they can coordinate a tour for you, and the other upcoming SM's. They say they will get back to you. Time starts to get close to your starting date, and you never hear back from them.
Then you get your production schedule and you have a question. You don't want to make a fool of yourself in front of the person who just hired you, so you email your new friend again, to ask if this kind of schedule is common at this theater. And they never respond.
What would you do? Is it OK to feel let down that your virtual friend who made promises didn't follow through? Do you let it go, because you're going to get into your rehearsal space eventually, and maybe you can find someone else at the theater to confer over the schedule with? Do you ever confront (in a polite way) this person for dropping the ball?
Just curious as to how some of you may handle this situation...