With technology becoming a major player in today's society, it seems that such a phone is needed, for a SM at least.
I would certainly agree that a blackberry/similar device can be a useful tool for an SM. I would say though, that saying a device like this is needed for an SM is going a bit too far. I think if an SM gets to a point where they rely on a certain piece of technology and cannot do their job without it then they probably need to re-think their approach to the job.
I think the blackberry/similar device's features of calendar syncing, documents, etc.. can be incredibly valuable for an SM - but as killerdana says previously, a pencil and paper works just as well. The thing I think that repulses me from the blackberry so much is the email aspect of it. I've been in the corporate arena for almost two years now, and many folks there are attached to their blackberries. People will make the argument that it's important to have access to email 24/7, which in my experience does more harm than good. I don't see how anyone can see it as a necessity to have email access 24/7. If something is truly that important and needs to be addressed immediately, it's probably not a situation that should be handled via email in the first place. If it truly is that urgent, call the person.
Being "connected" like this 24/7 is a very new concept to society. People need time to decompress, to be away from their jobs, away from their computers. If you don't do this you'll burn out. I found an interesting article entitled
"Six Steps to a Stress-free Career" - number five is related to this thread and I've copied it below.
5. Learn to switch off
Being able to forget about work after hours is good for you. So-called “psychological detachment” from the office has been associated with less fatigue, more positive mood and fewer days off work. If that’s true, though, why do so many people keep a BlackBerry or a cellphone in their pocket?
“It’s a modern addiction,” says Edward Hallowell, a physician in Sudbury, Massachusetts. So addictive, in fact, that the BlackBerry has even acquired the nickname “crackberry”. “If you take the substance away, you have an effect.” He recounts a tale of one patient who had classic withdrawal symptoms when she changed jobs and had to give back her corporate BlackBerry. “She kept reaching for it and it wasn’t there,” he says.
Then there was the patient who asked if it was “normal” for her husband to put the BlackBerry on the pillow next to them when they made love.
Much of the problem starts at the top, Hallowell admits, with bosses who use “global competitiveness” as an excuse to keep their employees on the job 24/7. “They’re overlooking the human brain,” he says.
Burnout is no better for the company than it is for the individual. “Just as we learned how to drink responsibly, so we need to learn to use technology.” Compulsive email checkers would do well to keep an egg-timer beside their home computer to call time, he says.
If that doesn’t help, and work worries are keeping you awake at night, make a point of writing them all down before you go to sleep, says sleep specialist Colin Espie of the University of Glasgow. It helps you lay them aside for a few hours. Oh, and turn your BlackBerry off once in a while – just to prove to yourself you can do it.
I do realize this is a much more corporate application than most of this audience will experience, however at the end of the day this is a business about people and human connections. Any time a piece of technology comes into play that has the potential to compromise that I think we are heading down a dangerous path.