he based a lot of the decisions based on the parents and how they interact with their kids in the waiting room.
Parents don't realize that they're under scrutiny too when their child auditions. I've seen a parent pushing to have the director listen to their child sing when the audition doesn't call for it, or they have two children and the one they didn't expect to get a callback gets one and the other doesn't, or their child doesn't get a callback at all and they call someone on the board to complain. It's a mental black mark.
My current company is in the process of launching a search for a new artistic director. Every person in the company sat down together and went through a checklist of what type of person would be best for the company; when a serious candidate walks through our doors, every person who interacts with them will put in their two cents worth. The board may get to choose the next artistic director, but it will come from a pool of candidates who have passed the employees criteria.