Help Needed With Stand Lighting Console

[Silingual]

Working in a space that has several productions going on simultaneously, we have hit an issue with the board. Turing it on this morning, a message came up on the computer modem that read "Something bad happened to your program, would you like to save a dump file?" I clicked "yes." It then told me that a dump file had been saved, giving me the location of the file in the computer.

Is there any quick fix to this? Does anyone know what might have happened?

[Mac Calder]

I gather you mean Strand, and I also gather you mean monitor not modem.

First off, is it a 300/500 series console, or one of the new Strand Palletts. (does it look like something on this site or more like the 300 or the 500

It sounds like the harddrive has corrupted. If it is an older strand (3 or 500) you are going to need to find someone who really knows strand to reformat the desk or at the worst, replace the hard drive. Success rates vary.

If it is a newer strand, contact strand lighting (aka phillips theatrical) and get a service tech to look at it.