According to the records I have, a gentleman named Marc Kochanski handles SPECIAL APPEARANCE. If you have trouble getting through to him or he is not the one, try getting in touch with Kathy Mercado or Senior Business Rep, Rick Berg. I called the NY office just yesterday and experienced the same thing - I don't know who I need to talk to and without that name, I talk to the machine!
General number is
212-869-8530
Hope this helps...
VSM