Author Topic: Facebook Comments (How to deal with a very unpleasant pit orchestra?)  (Read 7705 times)

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MIcrewguy

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So, I'm a stage manager/head of crew high school senior who will be doing the second night of "Bye Bye Birdie" tonight. Now, we screwed up a bit last night. The girl I had on main curtain pulled the curtain too early, and pit had to cut short their overture. Not good. Not surprisingly, the pit director (who I know since I am a Tuba player in band) came backstage, understandably ticked and had a little discussion. Apologizing ensued, steps were made to not let it happen again, it's all good right? Well, me being the typical high schooler I am, I went on Facebook after t the show when I got home. To my extreme displeasure I see a very popular little update from the string bass player complaining about the shortened overture. Beneath this are all sorts of snarky little comments like "Oh, you mean the part where crew can't screw something up, and yet they still managed to?" Now, one of my crew people posted something like "yes, we screwed up, no it won't happen again, but those who live in glass houses shouldn't throw stones." They have a point, considering the fact that as a musician, their tuning sometimes horrifies, to say the least, but I don't tell them that, since it's none of my concern. What also really irritated me was the comment in response, which was "Well, we doubt anyone in crew could play in pit, but anyone in pit could open a curtain." While I understand their unhappiness, I find their behavior hurtful, not going to lie, and I am really not looking forward to the second performance tonight. Any suggestions on how to deal with this?
« Last Edit: Apr 01, 2012, 02:41 pm by Bwoodbury »

BayAreaSM

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Re: How to deal with a very unpleasant pit orchestra?
« Reply #1 on: Mar 31, 2012, 12:35 pm »
I had a similar experience recently: Facebook and commenting on the show. Granted, this was not involving an orchestra, but it involved one of our rail guys against my stage management team.

We were in tech, and while a extremely heavy wall was coming in, the chain motor broke, which caused the chain in it to come loudly crashing to the deck. The wall stopped in it's place, but all anyone who was backstage could do was listen to the horrific noise, not know where it was coming from - and run. Since we had no idea where the noise was coming from (and we didn't know it was the chain motor that failed) we worked to get out of the backstage area. Once we could see the chain start to pile on the deck, we stopped running.

Now, not one of my better choices in life, as we all make mistakes, I commented on facebook during dinner that "I learned something today: 200 feet of chain is extremely loud when it falls from the grid and you really can't tell where it's coming from." I did not lay blame on anyone, I didn't say anyone got hurt, I didn't say where I was or what show I was doing. However, in retrospect, I shouldn't have posted about something dangerous happening at work. Word got around during the half hour call that I had posted, what I felt, was a harmless statement. The house Head Carpenter was upset and confronted me about my post. He had only heard of the post from another crew member, since he was not on facebook. We discussed it, and I agreed to take the post off of my wall. In the end, both he and I came away from the situation having come to a mutual understanding and were back to our usual friendly relationship.

Later that night, our Master Electrician told me about a rather rude and insulting facebook post our railman for that show had made. I could not see the post, since I was not friends with the railman, but I was told that it was really mean and rude towards me and my entire stage management team. She then told me of others who had commented on the post, agreeing with the railman. I felt I had probably started the problem by commenting on the chain, but I thought it would go away since I had taken my post down. The ME went to the railman and told him I had taken the post down, but he did not care. I did my best to ignore the situation and remain positive.

The next day a complaint was lodged against me with the local head of IATSE (the stagehand union). The complaint was that I said a very specific profane phrase during tech and that the crew should not be subject to such language. The IA head contacted my Technical Director who then called me just before tech the next morning and said I should not curse on headset. I was literally blown away - I knew that I had not cursed (and definitely not the specific phrase in the complaint) during the entire tech process. I may have said the "S word" when one of my principal men almost dropped my star ballerina the night before, but I remember saying it very low and that my headset may not have even been live at the time.

I went to my ASM and PA, along with the Master Electrician (all close friends of mine), and asked them to rack their brains to try to remember if I said that phrase, or if I had even cursed at all the night before. They were all at a loss. The ME and I went through the entire crew list thinking of who could've made the complaint, crossing off the members of the crew that were regular cursers, as that would be a case of the "glass house" that you mentioned happening below. We ended up with one person: the railman that made the negative facebook post. I told my TD that we were all certain that we had not said that phrase, and I really hadn't cursed at all (though I had in previous years when major catastrophes had happened - oddly enough all had involved the rail...) during this tech process. I then brought up the negative facebook post from the railman, and I told him of my own post which may have provoked him, but that I took it down.

My TD went back to the IA head with this information. The railman was reprimanded for writing on facebook horrible things against my SM team and the company I work for, it was revealed that the profane phrase was actually from a show that took place 2.5 years ago (which I admitted to - it was a horrible rail/supernumerary screw up that was obvious to the audience) and the railman was then removed from all future productions that my company will ever perform.

Hindsight: never post anything negative about your show on social media.

Granted, in your situation it sounds as if you did not post anything to start the ball rolling, but you have seen how these things get out of control and people's feelings get hurt. There's the "6 block rule" - but that can't hold water in social media. The best thing you can do is ignore the post, and recommend to your crew that they don't fuel the fire of the orchestra by commenting back and forth on the topic.  In my situation, there were managers over each area, and complaints about the other party were lodged with those managers. If you were acting as the SM for your show, perhaps you could've gone to your TD (if they are school staff) or Department Head and let them know what happened - your crew person made a mistake and the orchestra is upset, but now it has escalated into an uncomfortable situation. Hopefully your TD or Department Head could talk to the Pit Director, and from there the Pit Director could talk to the orchestra about professional show courtesies. You're experiencing this in high school, and I'm experiencing the same thing 10 years into my professional career. Take this opportunity to learn this lesson now, instead of being like me and learning it far too late into your career.



RuthNY

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Re: How to deal with a very unpleasant pit orchestra?
« Reply #2 on: Mar 31, 2012, 10:14 pm »

Hindsight: never post anything negative about your show on social media.


Agreed, and I'll take it one step further. Never complain about your job, any job, online! That can come back to bite you, in ways you might never have considered... 
« Last Edit: Mar 31, 2012, 10:15 pm by RuthNY »
"Be fair with others, but then keep after them until they're fair with you."
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MatthewShiner

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Re: How to deal with a very unpleasant pit orchestra?
« Reply #3 on: Mar 31, 2012, 10:21 pm »
Be prepared for ANY negative comment for people to assume it is due to work.

I related I was having a bad day (I was sick as a dog), first comment was "Rough rehearsal?".

Be careful out there online.
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missliz

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Re: How to deal with a very unpleasant pit orchestra?
« Reply #4 on: Apr 01, 2012, 02:07 am »
I recently had a coworker who was let go due to her facebook posts. Even seemingly innocuous things like posting a picture she took of herself with the caption that she was "hiding from work."

Your internet is everyone else's internet too- be careful!
I personally would like to bring a tortoise onto the stage, turn it into a racehorse, then into a hat, a song, a dragon and a fountain of water. One can dare anything in the theatre and it is the place where one dares the least. -Ionesco

MIcrewguy

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I thank you all for your words of wisdom regarding this sticky situation. Thankfully, the offending person actually posted a lengthy apology on my wall the day after which was a very nice ending to a potentially uncomfortable situation:)

Mac Calder

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Unfortunately, being High School, no matter how much you jump up and down about issues like posting snark online, it is a battle that is almost un-winable.

The company I work for has fired 3 people for inappropriate facebook posts and have released a very specific set of guidelines. They actively encourage posting positive photos and positive statements online - tagging the company etc. but the policy is: a) clients logos are not to appear in photos b) shows are not to appear before the doors have opened c) no badmouthing of clients or other team members and d) If you get a phone call saying a post comes down - the post comes down.

It is slightly more involved than that, but that is the gist. Don't think that privacy settings will help you either. One of the above people who were fired shared a comment with only 2 people. One of those people showed it to some friends and one of them mentioned it in passing in one of our venue operations offices which neighboured one of the people being commented about. It was a rather vicious comment about a really good client, one of our TD's and a variety of barn yard animals amongst other things. The crew member who made the post got called in and at the end of the meeting got escorted out.

Organisations are becoming more and more serious about what is said about themselves, their customers and their staff online. A lesson that many young adults are finding out the hard way.

DeeCap

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Re: How to deal with a very unpleasant pit orchestra?
« Reply #7 on: Apr 04, 2012, 12:48 pm »

Hindsight: never post anything negative about your show on social media.


Agreed, and I'll take it one step further. Never complain about your job, any job, online! That can come back to bite you, in ways you might never have considered...

I couldn't agree more. When Facebook was new I would post complaints about work. Now I just say that "I'm fighting evil" or "I need a drink".

And it goes to show that the "real world" acts a lot like high school...

Jessie_K

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The last few years I've worked in corporate theatre and it is written very clearly both in my contract and in the company Code of Conduct that writing anything online that could be perceived as derogatory to the company is strictly forbidden.

Even if it isn't in your current contract, I recommend that your pretend it is.  Don't write anything on facebook that you wouldn't want your current boss or any future bosses to read.

Maggie K

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I would like to add that it's not just Facebook that people need to be careful about.  I once had a PSM who was writing a blog for some of her students about the show we were working.  In the blog she often misrepresented what people had said or done and was frequently negative about people's experience levels.  Unfortunately it was open to the public and a number of people in the company read what she was saying about them.  I even had someone approach me to ask if I had seen what she'd written about me.  Although she did not name names it would have been fairly easy for anyone to get them by looking up the company information.  Eventually there was a confrontation between her and the TD and she changed the blog to a private one.

It is terrifyingly easy to access anything that is on the internet.  Even a poorly thought out email can come back to bite you!  It's best to exercise caution and to tell others to do the same.
I like the ephemeral thing about theatre, every performance is like a ghost - it's there and then it's gone. -Maggie Smith

hbelden

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Simple rule:  Never type anything, in e-mail or online, that you would be ashamed to see printed on a ten-foot-tall banner across the front of your theatre.
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Heath Belden

"I'm not good, I'm not nice, I'm just right." - Sondheim
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Cedes

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Again...simple rule: Dont' post anything, no matter how vague, about your job to Facebook. I have limited my posts to fun quips about life and otherwise, nothing about work or what I do. I have seen this bite people in the butt way more times than I care to admit.

 

riotous