As I see it there were two issues at hand. One is the propmaster refusing to use the paperwork provided by the SM in running the deck, which is very common. I preferred to have my ASM generate the deck track paperwork since they were going to be the ones backstage dealing with it, so that they could take ownership of their area. But in Luana's situation, the propmaster may not have been in rehearsal to create the paperwork. I can see how this would be an issue, but it can't be resolved easily with the workflow that her company has created.
The other issue was the insistence of the propmaster in setting things up in a way that makes work more difficult for the actors. This is something that the SM can theoretically solve with their masterful, magical people skills, and something they should step into given their supervisory position. Usually "This is how we had the prop tables set up in rehearsal, so it's what the actors are expecting when they're fumbling around in the dark" is sufficient, but an explanation of the worst case scenario that could ensue from messy prop tables might also be of use.
I don't see any mention in Luana's initial question of there being an issue with when rehearsal props arrive and when production props are ready, so I'm not sure why that was suggested as a solution.
Eustace, as for your suggestions, that may be how things work in your theatre but it doesn't describe how things work in every company.
For some of the propmasters I've worked with, if I (as SM) gave them a prop list at ANY point other than notes from rehearsal I would get a nasty look and a lecture how they were perfectly capable of reading the script, or that I was stepping on the toes of the set & scenic designers.
Frequently the custom built props would be in process long before I was even brought into the production meetings. With the exception of a few big items, the responsibility for pulling rehearsal props was my job, not the props department, which meant that they were often informing *me* about the size and weight of certain items so I could pull the right objects. Final props arrived at tech, and the actors were not allowed the touch them until that point, with a few tough builds sometimes not arriving until dress rehearsal.
At the end of the day you need to remember that the only person on that set who is responsible for making sure the needs of the production and the actors are met is you, the stage manager. For everyone else, their own contributions may cloud their view of what's the most important part of the production.